How Do I Get A Custom Hat?

First and foremost thank you for choosing me in creating a one of a kind piece just for you! I absolutely love to capture who you are and relay that on a hat!

How the process works

  1. Fill out the form below. Give me some details about you and what you think you are wanting (color of hat, things you don't like, things you love).
  2. I will email you back, whether I accept the order or not. I will give you an affirmative price and a vision of the hat you want. Then, you will have 4 business days to respond to my email.
  3. Once payment received, I will get started right away and shipped out immediately!

Pricing

Every hat can be different pricing depending on how timely it will take. However, a custom hat will usually cost around $275. The only option I charge more for is beading and that is dependent on how much beading.

Sizing

The hats that I use are Olive and Pique brand, which all of their hats are one size fits most. The hat comes with a 7 3/8 size and cinches down to as small as you need it. The hat comes with a velcro band to easily change the size of the hat to fit your head perfectly. If you are still unsure the hat will fit you, you can email me the diameter (in inches or centimeters) of your head and I can tell you for sure or not.

Lets Get Started!

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thebuckoffboutique@gmail.com. Please note that returns will need to be sent to the following address: PO Box #2192 Fernley, NV 89408  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thebuckoffboutique@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thebuckoffboutique@gmail.com.